FAQ’s

Is jKo Cosmetics cruelty free?

Yes! jKo Cosmetics takes pleasure in being a cruelty free brand. We promise to never test on animals. 

Do you ship internationally? 

jKo Cosmetics ships worldwide! 

How long will it take to recieve my order?

Standard processing is 1-5 business days, excluding weekends and holidays. If your order is placed after 12:00 PM EST, it will start processing the following business day. Rush processing can be purchased for an additional fee. Standard shipping averages 1-5 business days after processing. International shipping can take 1-3 weeks. Expedited shipping can be purchased for an additional fee. We typically ship on Mondays & Thursdays. Please allow 24-48 hours for your tracking number to update. 

What’s in your products?

All products have ingredients sections on their labels. The website also discloses the full ingredients of every product. Please read product labels to deter any allergic reactions. We are not responsible for any allergic reactions. By using the website, you agree to this policy.

What about refunds?

All sales are final. In the event of a manufacturing error (with legitimate proof), product will need to be shipped back at the buyer’s expense for an exchange or store credit. By purchasing from our site, you agree to our No Refunds policy and all Terms of Use. 

What do I do if my package is returned? 

Please make sure the shipping address is correct before submitting your order. If a package is returned due to the buyer’s error, an $4-$8 fee will be charged to re-ship the items. Re-ship fees can vary for international orders.